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HMSClinic management

THE HMS HELP CENTRE

A helping hand for your clinic.

Find a quick answer, get familiar with HMS, or reach out to our team. We’re here to help you keep things moving.

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Tell us what you need help with.

shashanka141@gmail.com

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+91 99507 23495

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FIND YOUR ANSWER

A little guidance goes a long way.

Browse common questions about getting started and running your clinic.

9 answers available

How do I get started?

Sign up with your clinic details and verify your email using the link we send you. Sign in to your workspace, invite your team, and set up doctor availability to begin booking appointments.

Is my patient data secure?

Each clinic has its own organization workspace. Staff permissions control who can view and change information, while organization-scoped database access and row-level security separate clinic data.

How do I invite my staff?

If your role includes invitation permissions, open Staff and choose Invite. Enter the staff member's email and role. They will receive a link to set their password and join your clinic.

Can I use HMS on my phone?

Yes. HMS works in a browser on phones, tablets, and computers. You do not need to download an app.

How do I book an appointment?

Open Appointments and start a new booking. Select a patient or register a new one, choose a doctor and available slot, and confirm. Booking access depends on your staff permissions.

How do prescriptions work?

Doctors can record a diagnosis, add advice, and select medicines and lab tests during a consultation. Authorized staff can access the resulting prescription PDF for printing or downloading.

Is HMS free?

HMS has a Free plan for small clinics. Pro and Enterprise plans provide additional features and higher limits. Patient billing is available on Pro and Enterprise. Clinic owners can review their plan in Settings.

Can I export my data?

CSV data export is available on Pro and Enterprise plans, subject to staff permissions. Authorized staff can also download prescription PDFs. Contact support for help with other export requests.

I forgot my password. What should I do?

Choose Forgot password on the sign-in page and follow the reset instructions. If you cannot access your account email, contact support for help.

Still need a hand?

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